Bounce Replacement Policy

ReachSWE tries to keep contact information accurate and useful, but email addresses can become outdated when people change jobs, companies update email systems, or contact data becomes inaccurate. This Bounce Replacement Policy explains when you may receive a credit refund for a bounced or materially inaccurate contact email.

1. What counts as a bounced contact

A contact may qualify for bounce replacement if the email address you unlocked could not be delivered because the address appears invalid, inactive, nonexistent, or otherwise unable to receive email.

Examples may include:

• the email address does not exist;
• the recipient's mailbox or domain rejects the email as invalid;
• the contact appears to no longer work at the listed company;
• the email address is materially incorrect or outdated.

2. What does not qualify

A contact does not qualify for bounce replacement simply because the person does not reply, declines to help, does not provide a referral, asks not to be contacted, or your message goes unanswered.

We generally do not approve bounce replacement requests for:

• no response from the recipient;
• a recipient declining to help or refer you;
• emails that were blocked because of spam-like wording or sending behavior;
• messages sent to the wrong person because of user error;
• duplicate, abusive, incomplete, or false reports;
• reports submitted after an unreasonable delay.

3. How to report a bounced email

If an unlocked email bounces, you can submit a report from inside ReachSWE:

1. Go to your Unlocked Contacts page.
2. Open the contact that bounced.
3. Click "Report bounced email."
4. Describe what happened.
5. Optionally attach a screenshot of the bounce message.
6. Submit the report for admin review.

4. Review process

Bounce reports are reviewed by ReachSWE. We may review the contact, your unlock history, the bounce details, any screenshot you provide, and account activity before deciding whether to approve or reject the report.

Reviews are typically handled within a few business days, but timing may vary depending on volume, available information, and operational capacity.

5. Approved reports

If your bounce report is approved, ReachSWE will refund one credit to your account. The refund is issued as a ReachSWE credit, not as a cash refund.

We may also mark the contact as bounced, hidden, inactive, or requiring review so that it is not shown to other students until corrected or re-verified.

6. Rejected reports

We may reject a bounce report if it does not appear to involve a genuinely bounced or materially inaccurate email, if the report lacks enough information, or if we believe the report was submitted inaccurately, abusively, or in bad faith.

Rejected reports do not receive a credit refund. Repeated false or abusive reports may result in account restrictions, blocked refunds, loss of free credits, or account suspension.

7. Credit refunds only

Bounce replacements are issued as ReachSWE credits only. They are not cash refunds, payment reversals, or subscription refunds.

Credits have no cash value, are non-transferable, and may only be used inside ReachSWE.

8. Abuse prevention

ReachSWE may limit, deny, or manually review bounce reports if we detect suspicious activity, duplicate accounts, unusual refund patterns, fake screenshots, spam-like outreach behavior, or other signs of misuse.

Submitting false bounce reports or attempting to abuse the replacement system violates our Terms of Service and Acceptable Use Policy.

9. Policy changes

We may update this Bounce Replacement Policy from time to time. When we do, we will update the "Last updated" date. Your continued use of ReachSWE means you accept the updated policy.